By registering to the CRUZEUM platform and using The Services, you agree that you have read, understood, and accepted all of the Terms and Conditions of Cruzeum . At any time CRUZEUM have the right to modify Terms and Conditions.
1. DEFINITIONS
1. Account Information refers to a password and such information which may be
provided by you as part of our security and verification procedures.
2. Business Day refers to official working day of the week in Poland.
3. Company refers to CRUZEUM
4. Crypto-to-crypto trading refers to transactions in which one cirtual currency is
exchanged for another virtual currency.
5. Crypto-to-fiat trading refers to transactions in which virtual currency is exchanged
for fiat.
6. Digital Assets refer to Virtual Currencies that exist or are stored in digital form, and
are digital representations of values that are not issued or guaranteed by a central
bank or public authority.
7. Digital Currencies refer to digital or virtual currency that is secured by
cryptography, refer to their derivatives or other types of digitalized assets with a
certain value.
8. Eligibility Criteria refers to set of requirements that must be met.
9. Fiat-to-crypto trading refers to transactions in which fiat is exchanged for virtual
currency.
10. Services refer to various services provided to you by CRUZEUM that are based
on Internet and/or blockchain technologies and offered via CRUZEUM websites,
platform and mobile application. CRUZEUM Services include but are not limited
to such ecosystem components as Digit Asset Exchange Platform, Wallets and novel
services to be provided by CRUZEUM.
11. Site/Platform referts to www.cruzeum.com website.
12. CRUZEUM is CRUZEUM trading name.
13. Transaction Charges refers to any fee charged by a bank/financial institution
upon processing a valid refund request.
14. User refer to all individuals or organizations that access, download or use Cruzeum
Services and are identifyed, verified and approved by CRUZEUM
Compliance Team.
15. Users Accounts refer to an account that will be created for users use on the
platform and users will be provided with required Account Information to enable
access to the Account.
2. USER AGREEMENT
These Terms of User Agreement (hereinafter “Agreement”) along with our Company Privacy Policy, constitutes a legally binding agreement between you, whether personally or on behalf of an entity and CRUZEUM and its affiliated companies, websites, applications and tools, concerning your access to and use of the www.cruzeum.com website as well as any other media form, media channel, mobile website or mobile application related or connected thereto.Company makes no representation that the Sites is appropriate or available in other locations other than where it is operated by Company. The information provided on the Sites is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Company to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Sites from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
2.1. User Account
An account will be created for your use on the Site and you will be provided with required Account Information to enable your access to the User Account. To access any Services, you must activate your User Account by following the identity verification process. Failure to complete the User Account activation identification process as per the specified process will entitle the Company to terminate the said User Account. If you register on the Site through any third-party website, for example, Gmail, the login information of such third-party account shall be considered part of the Account Information. You must always treat Account Information as confidential and must not disclose it to any third party. Any access to them through your User Account shall be considered as access by you or on your behalf and you shall be solely responsible for any activity carried out in, by or through your User Account on the Site.
3. Eligibility
By registering to use a CRUZEUM User Account, you represent, consent and warrant that:- as an individual, you are at least 18 or are of legal age to form a binding contract under applicable laws;
- as an individual, legal person, or other organization, you have full legal capacity and sufficient authorizations to enter into these Terms;
- you have not been previously suspended or removed from using CRUZEUM Services;
- you do not currently have a CRUZEUM User Account;
- you are not located in, or a resident of any Restricted jurisdictions;
- you will not use the CRUZEUM Services if any applicable laws in the User jurisdiction prohibit the User from doing so;
- you are a non-U.S.
You are solely responsible for ensuring that You are compliant with these Terms of Use with all laws, rules, and regulations applicable to you. If your right to access the Services is revoked or use of the Services is in any way prohibited, in such circumstances, you agree not to use or access the Site and use the Services in any way;
4. Prohibition of use
CRUZEUM restrict and prohibit the use of our services from, and by residents or nationals of the following jurisdictions:
Afghanistan
Albania
Barbados
Botswana
Burkina Faso
Burma
Burundi
Cambodia
Cayman Islands
Central African Republic
Crimea
Cuba
Democratic People’s Republic of Korea (DPRK)
Democratic Republic of the Congo
Ghana
Haiti
Iran
Iraq
Jamaica
Lebanon
Libya
Mali
Malta
Mauritius
Morocco
Myanmar
Nicaragua
North Korea
Pakistan
Palestine
Panama
Philippines
Senegal
Somalia
South Sudan
Sudan
Syria
The Bahamas
Trinidad and Tobago
Uganda
United States of America
Vanuatu
Venezuela
Yemen
Zimbabwe
By accessing and using CRUZEUM services, you represent, consent and warrant that you have not been included in any economic sanctions list, the list of specially designated nationals maintained by OFAC (the office of foreign assets control of the U.S. department 7of the treasury), or the denied persons or entity list of the U.S. department of commerce. CRUZEUM reserves the right to choose markets and jurisdictions to conduct business with.
5. ACCESS TO THE SITE
We do not guarantee that your use of the Site will always be available or be uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of the Site without notice. We will not be liable to you including without limitation for any losses incurred due to the volatility of prices of the Digital Asset if for any reason the Site is unavailable at any time or for any period.You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms and Conditions of CRUZEUM and other applicable terms and conditions and that they comply with them.
6. LIABILITY
Users are responsible for their actions in connection with the use of the Site, service, and their Accounts. Users are also responsible for protecting access information to the Site including, but not limited to, usernames, passwords, and bank account details. The Company is not responsible for the outcome, whether positive or negative, of any action performed by any of its users within or related to the Site. Some deposits and withdrawal methods require the Company to use personal details of the user including, but not limited to, name, address, email, phone number, and bank account number, etc. and you agree that Company can use this information to facilitate deposits and withdrawals. The Company shall be in no manner be liable for any transaction failure or loss caused due to any fault on part of the User including for the User providing any wrong information or detail. In the event the User deliberately provides false information and/or provides any misrepresentation and/or attempts to create false identity/ID and/or impersonate any other person and/or attempts to breach the CRUZEUM Terms and Conditions, the User shall be liable to indemnify the Company and the Company may take all necessary legal actions against the User, including any criminal action.The parties agree that in no event shall the Company or its affiliates, officers, directors, agents, employees, and suppliers be liable for lost profits or any special, incidental, or consequential damages arising out of or in connection with the use of our Site, Service, or these Terms and Conditions. In case the applicable laws do not permit the limitation or exclusion of damages as described above, our aggregate liability (including the liability of our affiliates, officers, directors, agents, employees, and suppliers) in respect of claims based on events arising out of or in connection with any single member’s use of the Website, whether in contract or tort or otherwise, shall in no circumstances exceed the amount of the transaction(s) that are the subject of the claim less any amount of commission that may be due and payable in respect of such transaction(s).
We have no control over, or liability for, the delivery, quality, safety, legality, or any other aspect of Digital Assets that You may purchase or sell to or from a third party (including other users of the Services). We are not responsible for ensuring that a third-party buyer or seller You transact with on the Site will complete a transaction or is authorized to do so. We shall not be liable or responsible for any risk associated with such third-party transaction, including any issue that may arise in respect of banking transactions that You may undertake in pursuance thereof.
7. IDENTIFICATION
You agree to provide us with the information we request (that we may request at any time deemed necessary) for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime and permit us to keep a record of such information. You are required to successfully complete Identification and Verification procedure via third-party AML/KYC provider Sum and Substance Ltd, registered in the UK, Company Registration Number: 09688671. Address: 30 St. Mary Axe, London, England, EC3A 8BF before you are permitted to start using the CRUZEUM Services and to access specific CRUZEUM Services, including certain transfers of E-Money and Digital Currency, and the limits that apply to your use of the CRUZEUM Services may be altered as a result of information collected on an ongoing basis.CRUZEUM in some cases is obliged to perform person's verification with information technology means and the Client and its representative agrees to the conditions of identification of a person and verification of person's identity with information technology means (which includes necessity to use video camera with appropriate resolution and light level, show Your identification documents and perform other necessary activities, if requested). The Client and its representative also agrees that his or her personal data will be processed and recorded in the course of the procedures of such identity verification and that such procedures are performed by third party specifically assigned by the Cruzeum .
The information we request may include (but is not limited to) personal information such as your name, residential address, telephone number, email address, date of birth, taxpayer identification number, government identification number, information regarding your bank account (such as the name of the bank, the account type, routing number, and account number) network status, customer type, customer role, billing type, mobile device identifiers (e.g. international mobile subscriber identity and international mobile equipment identity) and other subscriber status details, and any such information that CRUZEUM is required to collect from time to time under applicable law.
You may also be required to undergo “Enhanced Due Diligence”, where CRUZEUM may request that you submit additional information about yourself or your business, provide relevant records, and arrange for meetings with CRUZEUM staff so that Cruzeum may, among other things, establish the source of your wealth and source of funds for any transactions carried out in the course of your use of CRUZEUM Services.
In providing us with this or any other information that may be required, you confirm that the information is true, accurate and complete, and you have not withheld any information that may influence CRUZEUM evaluation of you for the purposes of your registration for a CRUZEUM Account or the provision of CRUZEUM Services to you. You undertake to promptly notify in writing and provide CRUZEUM with information regarding any changes in circumstances that may cause any such information provided to become false, inaccurate or incomplete and also undertake to provide any other additional documents, records and information as may be required by CRUZEUM and/or applicable law. You permit us to keep records of such information.
You authorise us to make enquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such enquiries. When we carry out these enquiries, you acknowledge and agree that your personal information may be disclosed to credit reference and fraud prevention or financial crime agencies and that these agencies may respond to our enquiries in full. This is an identity check only and should have no adverse effect on your credit rating. Additionally, we may require you to wait some amount of time after completion of a transaction before permitting you to use further CRUZEUM Services and/or before permitting you to engage in transactions beyond certain volume limits.
8. PAYMENTS & TRANSACTIONS
By making use of CRUZEUM Services, you acknowledge and agree that:- you are aware of the risks associated with transactions of digital currencies and other derivatives
- you shall assume all risks related to the use of CRUZEUM services and transactions of digital currencies; and
- CRUZEUM shall not be liable for any such risks or adverse outcomes.
The use of all CRUZEUM Services is subject to a limit on the volume, stated in EUR or other fiat currency or Digital Currency, you may transact or transfer in a given period (e.g. daily, monthly). Your transaction limits may vary depending on your payment method, verification steps you have completed, and other factors. We reserve the right to change applicable limits as we deem necessary. If you wish to raise your limits beyond the posted amounts, you may submit a request to support@cruzeum.com.
CRUZEUM supports the following top up methods:
a) Fiat:
- Bank Transfers (SEPA)
- Card Transfers (VISA/MCC)
b) External Wallet
* With these Terms and Conditions, you consent and warrant that external cryptocurrency wallet belongs to you and are registered within your name.
CRUZEUM supports the following withdrawal methods:
c) Fiat:
- Bank Transfers (SEPA)
- Card Transfers (VISA/MCC)
d) External Wallet
* With these Terms and Conditions, consent and warrant that withdrawal to bank account and/or external wallet will be made only to your own account.
We may require you to submit additional information about yourself or your business, provide records, and arrange for meetings with CRUZEUM staff if you wish to raise your limits ("Enhanced Due Diligence"). In our discretion, we may refuse to raise your limits, or we may lower your limits at a subsequent time even if you have completed Enhanced Due Diligence.
9. RESOLUTION OF DISPUTES & APPLICABLE LAW
- CRUZEUM and the User agree that any disputes arising between them shall initially be attempted to be resolved by mutual negotiations. In such a case, the User shall contact. CRUZEUM by sending an email describing the dispute to the support@cruzeum.com CRUZEUM will contact the User via the email that was used for registration or any other information channel that the User provided to CRUZEUM in order to access the Platform.
- The provisions of the Services shall be governed by and interpreted in accordance with Polandn Law and the parties submit to the exclusive jurisdiction of the Polandn Court.
- If You experience a problem in buying or selling Digital Assets from or to a third party or If You believe a third party has behaved in a fraudulent, misleading, or inappropriate manner, you may notify us via support@cruzeum.com so that We may consider what action to take. Our decision in relation to such dispute shall be final and binding on You.
- Notwithstanding anything contained herein, we reserve the right to decide if a dispute exists in relation to any transaction undertaken on the Site by You with a third party and our decision in relation to the same shall be final and binding on You.
10. COPYRIGHTS AND OTHER INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated by us, all copyright and other intellectual property rights in all content and other materials contained on our website or provided in connection with the Services, including, without limitation, the CRUZEUM logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively " CRUZEUM Materials") are the proprietary property of CRUZEUM or our licensors or suppliers.We hereby grant you a limited, nonexclusive and non-sublicensable license to access and use the CRUZEUM Materials for your personal or internal business use. Such license is subject to these Terms and does not permit
- any resale of the CRUZEUM Materials;
- the distribution, public performance or public display of any CRUZEUM Materials;
- modifying or otherwise making any derivative uses of the CRUZEUM Materials, or any portion thereof; or
- any use of the CRUZEUM Materials other than for their intended purposes. The license granted under this Section will automatically terminate if we suspend or terminate your access to the Services.
11. AMENDMENT AND CHANGES
We may revise these Terms and Conditions at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.We may, without prior notice, change the Services; add or remove functionalities or features; stop providing the Services or features of the Services, to you or to Users generally; or create usage limits for the Services.
12. TAXES
It is Your responsibility to determine, collect, report, and submit any taxes applicable to the payments You make or receive in connection with the use of the Site and the Service to the appropriate tax authority. The Company is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction.13. FEES
You agree to pay CRUZEUM the fees as per live rate. CRUZEUM may, in its discretion, update the fees at any time. Any updated fees will apply to any sales or other Transactions that occur following the effective date of the updated fees. You authorize CRUZEUM to deduct from your account any applicable fees that you owe under these Terms. Fees are calculated as a percentage of the trade's quote currency volume (by default).Additional fees might be applicable for corporate customers that will be determined separately from this User Agreement.
14. SUSPENSION, CANCELLATION, AND TERMINATION
You may cancel services and/or terminate this agreement with the CRUZEUM, and close your User Account at any time, following the settlement of any pending transactions.You agree that CRUZEUM may, by giving notice, in its sole discretion, terminate your access to the Site and to your User Account; including without limitation, suspending or terminating the Service and Users’ Accounts, prohibiting access to the Site and its content, services and tools, delaying or removing hosted content, and taking technical and legal actions to keep Users off the Site if we reasonably perceive that such Users are creating any problems, including without limitation, possible legal liabilities, infringement of the intellectual property rights, or acting inconsistently with the letter or spirit of these Terms of Conditions.
Notwithstanding the above, we may, in appropriate circumstances and at our sole discretion, suspend or terminate Accounts of Users for any reason, including without limitation
- attempts to gain unauthorized access to the Site or another User’s account or providing assistance to others’ attempting to do so,
- overcoming software security features limiting use of or protecting any content,
- usage of the Service to perform illegal activities such as money laundering, illegal gambling operations, financing terrorism, or other criminal activities,
- violations of these Terms and Conditions,
- failure to pay or fraudulent payment for transactions,
- unexpected operational difficulties, or
- upon the request of any governmental authority, if deemed to be legitimate and compelling by the Company, acting in its sole discretion.
We also reserve the right to cancel unverified Accounts or Accounts that have been inactive for a period of 6 months or more, and/or to modify or discontinue our Site or Service. Users agree that the Company will not be liable to them or to any third party for termination of their Account or access to the Site.
You hereby agree that the suspension of an Account shall not affect the payment of the commissions due for past transactions. Upon termination, Users will receive any monies owed to them via their registered bank account with the Company.
We may suspend, restrict, or terminate your access to any or all of the CRUZEUM Services and/or deactivate or cancel your CRUZEUM Account without reason. You acknowledge that our decision to take certain actions, including limiting access to, suspending, or closing your CRUZEUM Account, may be based on confidential criteria that are essential for the purposes of our risk management and security protocols. You agree that CRUZEUM is under no obligation to disclose the details of its risk management and security procedures to you.
15. RISKS
A considerable loss may be sustained/incurred while trading in CRUZEUM, hence you are advised to determine your financial circumstances and risk tolerance before trading and carefully consider the following risks: Digital Assets are currently unregulated, holding and transferring some or all Digital Assets may be deemed illegal in the future. You are encouraged to obtain appropriate legal counsel regarding the same before using the Site. ‘Virtual currencies’ (including all cryptocurrencies) have not been recognized or authorized as a medium for payment, as a commodity for trade, or in any form, by the central bank, monetary authority, or governmental or regulatory body. The value of any Digital Asset is very volatile and you may sustain a total loss of your Funds. Digital Assets are not backed by a central bank or any other financial regulator and as such, there is no third party that may take any corrective action upon the occurrence of a global/regional crisis. Since Digital Assets are held online, they are susceptible to security breaches and government crackdowns that may end up compromising the integrity or anonymity of the system that produces such Digital Assets.You acknowledge that the aforementioned is an inexhaustive statement of risks associated with the trade of Digital Assets and that there may be additional risks not listed or foreseen by the Company. By creating User Account you acknowledge that you have carefully assessed your financial standing and risk tolerance and you confirm that the same is suitable for trading in Digital Assets.